Negotiation skills

It is simple.  Don’t promise what you can’t deliver.  Always under promise and over deliver. Topic - Sales and rental can mix Mentor – Michael Davoren Don’t engage in the opposite. You will get caught out Surprise “add ons” can be hugely effective They do...

Promises are so easily broken when the communication is poor. Topic - Sales and rental can mix Mentor – Michael Davoren Promises are easily made People remember promises Verbal agreements must always be backed up in writing Disputes are often the result of lack of...

Culture takes time to develop.  It also needs the correct atmosphere and lots of attention to develop. Topic - Sales and rental can mix Mentor – Michael Davoren One of the most important roles of any leader It takes time to develop a culture It...

How you talk to property investors will determine how successful you at growing the rent roll. Topic - Sales and rental can mix Mentor – Michael Davoren Communication needs to be part of the discussion from the start Who, how and how often need to...

A rent roll is a good source of buyer and seller leads so should be farmed. Topic - Sales and rental can mix Mentor – Michael Davoren A rent roll needs to be protected Sales from a rent roll need to contribute to a marketing...

Never underestimate the power of using stories to have people trust you. It’s also a great tool to help you understand the person you’re trying to build a relationship with. Topic - 5 things to do to maximise Client advocacy Mentor – Amanda Stevens Use stories ...

Customisation is the key to better communication and building trust. Topics- 5 things to do to maximise Client advocacy Mentor – Amanda Stevens Personalise the experience Treat everyone as being unique The holy grail – high tech and high touch ...

In any relationship there are points in the journey that need to be celebrated. Amanda Stevens will tell us how to recognises those milestones Topic - 5 things to do to maximise Client advocacy Mentor – Amanda Stevens Recognise points in time Key milestones - opportunities ...

Look for common ground as a way to build stronger relationships with people. Amanda Stevens will tell us how today. Topic - 5 things to do to maximise Client advocacy Mentor – Amanda Stevens Look for common ground Ask questions Property Management Matters with Tara Bradbury –...

This week our guest mentor is Amanda Stevens. Amanda is an expert in building better customer relationships and gives us some great tips this week on increasing client advocacy. 5 things to do to maximise Client advocacy Mentor – Amanda Stevens Show interest Power of questions ...