Delivering good service is about building long-lasting relationships which have a greater long-term impact. But when cracks start to show, how do you transform an organization’s service culture? In the new book, Service Habits renowned customer service specialist Jaquie Scammell uncovers the key habits you can...
Hear how Michael draws a direct parallel between influence and time that he has observed top agents and businesses harness to elevate their successes and save time to boot.Book your place now for Michael’s FREE webinar next Wednesday 20th Jan @ 9am (Syd). Mentor – Michael...
Homes don’t sell themselves. If you meet a buyer couple on Saturday, they are usually together all day. The best feedback you can get is to speak to them both together again so don’t wait until Monday. Call them on Saturday and offer them another inspection,...
The high ground is what you need in any negotiation. Here is how to talk to buyers to do just that. Topic – Rik’s Fast Five Mentor – Rik Rushton Getting a buyer to make a decision How bragging will come back to bite you Giving a...
We have come a long way from social media being a hassle that can be handled by anyone and everyone. Topic – How to kill your brand on social Mentor – Joel Leslie Community Managers They are your front window Think of them as a community –...
Don’t make the mistake of thinking that recruitment is all about the money. It is not even about leadership. You need to take a holistic view of your business to recruit well. Topic - #RealReach – Recruitment Mentor – Penny Tarrant Ask questions to find out...
We all want better sales performance but there are different ways to get there. A good starting point to understand what your team needs to sell better and improve their performance is assessing where they need help. Topic – Getting started in sales Mentor - Sue Barrett ...
Because you have the ‘vision’ and you want to get there faster it can lead to you leaving the team behind. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell As a leader you are responsible for the people who are responsible for your customer service ...
It's easy to talk to a consumer or an investor about this, but it's also a key factor that real estate agents need to understand and use in their business as well. Topic – Mindset for a changing market Mentor – Rik Rushton Why buyers should not...
Team ‘buy in’ is critical with outsourcing. It is no good making the big announcement without notice. We give you a better strategy today. Outsourcing from every angle Mentor – Nick Ogden Plan it and sell it at your end How to involve the team at the...