Negotiation skills

Very successful people are restless – constantly looking for improvement – never being satisfied with the status quo.  No matter what is happening it can always be better.  In his book Chief Maker, Greg Layton sets out the  levers to pull in transforming a team’s...

I have heard it said that the best way not to make a mistake is never do anything.  Mistakes are an important part of learning and gaining experience.  The next step in the journey this week with Greg Layton is about learning.  Bringing more to...

Back with Greg Layton today with step 3 to building a blueprint to rising above the pack.  This step involves building your entourage ….. but who do you involve?  What do you expect of them and how do you deal with them.  That’s the trick.   Mentor...

Following on from what we discussed yesterday with Greg Layton, the author of Chief Maker – now we need to form good habits – build routine.  Success at anything requires routine and discipline, but above all the ability to review and adapt.   Success is...

Greg Layton is the author of ‘Chief Maker’ - a book that lays out the 5 step blueprint to rising above the pack.  This week Greg is my guest as he explains the steps and toy he begins having a game plan to getting noticed. ...

We are operating in a world that demands service excellence like never before. You and your team might have to learn some new skills and then develop them into habits Mentor – Jaquie Scammell ...

Drawing upon decades of experience working with some of the largest global workforces, Jacquie Scammel says to transform a service culture that has gone wrong – first you need to learn more about your customers. Mentor – Jaquie Scammell ...

Jaquie explains the importance of leading with more heart and its role in reconnecting your team and building trust and value in those you serve Mentor – Jaquie Scammell ...

Transforming an organization’s service culture requires everyone to implement small steps until they become second nature, but it takes commitment. Mentor – Jaquie Scammell ...

Delivering good service is about building long-lasting relationships which have a greater long-term impact. But when cracks start to show, how do you transform an organization’s service culture? In the new book, Service Habits renowned customer service specialist Jaquie Scammell uncovers the key habits you can...