Negotiation skills

09 Aug Putting ‘heart’ into service delivery

Posted at 01:00h in Getting more listings, Negotiation skills, One on ones and KPI's, Personal and business development, Real Estate marketing, Staff development and recruiting, Staff recruiting, Staff training and motivation, Time Management, Working with Buyers, Working with buyers by rolanrush 0 Comments

Don’t miss the opportunity to recognize and reinforce positive service behaviours when you see them. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell The heart of service is human Nothing served, nothing gained – Nothing given, nothing received Customer interaction reflects positively or negatively on...

08 Aug You give life to whatever you give energy to

When frontline leaders are performing at their best, they observe the energy of the team and notice when they need to address the issue of a fuel tank that is almost empty. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell Where does the ‘happy customer’...

07 Aug Slow and steady wins the race

Posted at 01:00h in Getting more listings, Growing a rent roll, Negotiation skills, Productivity, Property Management, Real Estate marketing, Staff development and recruiting, Systems and Procedures, Working with Buyers, Working with buyers by rolanrush 0 Comments

Because you have the ‘vision’ and you want to get there faster it can lead to you leaving the team behind. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell As a leader you are responsible for the people who are responsible for your customer service ...

06 Aug Walk a mile in my shoes

Delivery of great customer service has more to do with empathy than some glib phrases you have been taught to say. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell Thinking you know what someone wants is very different from knowing what they need? Deliver empathy...

03 Aug How to make the hard decisions

Your ability to succeed in any situation, in any endeavour, I guess, is your ability to handle the tough conversations, make the tough decisions, those hard decisions. Topic – Mindset for a changing market Mentor – Rik Rushton How to frame the tough conversations Make the easy...

02 Aug The mindset required for success in a changing market

Success is all about mindset. We look for the short path to success, and the short path is actually getting your mind right. Topic – Mindset for a changing market Mentor – Rik Rushton Our thinking determines ‘what next’ Our mind goes wherever we ask it to...

01 Aug Dialogue that leads to the deal

With vendors at the moment as we know pricing is a real big issue for a lot of them. Some of them have still got 2017 price expectations in their minds. Topic – Mindset for a changing market Mentor – Rik Rushton Two parts to this When...

31 Jul It’s “time in the market” not ‘timing’ the market!

It's easy to talk to a consumer or an investor about this, but it's also a key factor that real estate agents need to understand and use in their business as well. Topic – Mindset for a changing market Mentor – Rik Rushton Why buyers should not...

30 Jul Does the market soften or do we soften in the market?

Popular author and real estate coach Rik Rushton demonstrates how mindset is what matters in a changing market. Today he challenges your durability. Topic – Mindset for a changing market Mentor – Rik Rushton The work we need to do to harden up Separate yourself from competitors ...

27 Jul You are not in this alone

There is a full team of experts available to help you make outsourcing work Outsourcing from every angle Mentor – Nick Ogden The team in the Philippines You will be surprised how much training happens in the Philippines While PM is a key function think about sales...