A customer’s expectations are now being set by their last experience. They expect high levels of responsiveness which is where technology comes in. Sadhana asks how Cathie is ensuring that her customers have the best experience and the positive impact on things like reviews, complaints,...
There has been an explosion of prop tech products in the PM space, we were open to this disruption due to the “laggard” software systems we have been using. Sadhana asks Cathie how she is embracing technology in the Place business, if it is it...
This conversation is going on globally and in real estate we do need to understand what this means as we are competing for the same talent pool. Sadhana will ask Cathie what the new world of work looks like to her, the changes now or...
Sadhana and Cathie talk about changes Place made in their business early in the piece, what of those changes were kept, how the industry has shifted, the increase of virtual options, paperless, cloud and how PM’s should have lap tops. It should be a given...
The average agent today is producing roughly the same level of performance he or she did a few decades ago – enough to get by! Kevin says there is only one thing that separates the average agent from the elite agent and it is not...
The term ‘trusted advisor’ is overused and not a genuine description of an agent’s role. Calling yourself one does not make you one. So what is the agent’s role? Anchor – Sadhana Smiles Mentor – Kevin Turner ...
There is no doubt that the level of performance of the elite agents in Australia has more than quadrupled in the last few decades. What has driven that growth? Kevin tells Sadhana Smiles it can’t all be put down to technology. Anchor – Sadhana Smiles Mentor – Kevin...
Kevin continues today to talk to Sadhana Smiles about what he has observed by way of developments in the industry over the last few decades that have improved how we work. Anchor – Sadhana Smiles Mentor – Kevin Turner ...
In putting the week together, Kevin spoke with a wide variety of industry leaders to help him shape his views about some of the changes – good and bad – he has seen over nearly 4 decades. He outlines some of them today before digging...
It is not all that new but we are learning a lot about buyers and sellers we meet through social. Here is what you need to know about where they are in the cycle. Mentor - Michael Sheargold ...