Author: rolanrush

14 Aug

Posted at 01:00h in Blogs by

Sue Barrett We all want better sales performance but there are different ways to get there. A good starting point to understand what your team needs to sell better and improve their performance is assessing where they need help. For example, through an attitude and activity based questionnaire you...

14 Aug

Posted at 01:00h in Getting more listings, Growing a rent roll, Negotiation skills, Productivity, Property Management, Real Estate marketing, Staff development and recruiting, Systems and Procedures, Working with buyers by

We all want better sales performance but there are different ways to get there. A good starting point to understand what your team needs to sell better and improve their performance is assessing where they need help. Topic – Getting started in sales Mentor - Sue Barrett ...

13 Aug

Posted at 01:00h in Getting more listings, Negotiation skills, One on ones and KPI's, Personal and business development, Real Estate marketing, Staff development and recruiting, Staff recruiting, Staff training and motivation, Time Management, Working with Buyers, Working with buyers by

You might have heard of NPS.  It is a management tool designed to gauge the loyalty of a firm’s customer relationships.  But how effective is it? Topic – Net Promoter Score Mentor - Sue Barrett The intention of NPS Who can use NPS? How valid is NPS...

10 Aug

Posted at 01:00h in Getting more listings, Negotiation skills, One on ones and KPI's, Personal and business development, Real Estate marketing, Staff development and recruiting, Staff recruiting, Staff training and motivation, Time Management, Working with Buyers, Working with buyers by

When the people on your team feel they are surrounded with people who believe what they believe in, then they are more confident to stretch themselves and take risks. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell People don’t buy what you do, they buy...

09 Aug

Posted at 01:00h in Getting more listings, Negotiation skills, One on ones and KPI's, Personal and business development, Real Estate marketing, Staff development and recruiting, Staff recruiting, Staff training and motivation, Time Management, Working with Buyers, Working with buyers by

Don’t miss the opportunity to recognize and reinforce positive service behaviours when you see them. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell The heart of service is human Nothing served, nothing gained – Nothing given, nothing received Customer interaction reflects positively or negatively on...