One on ones and KPI’s

16 Aug Would You Listen to You?

Posted at 01:00h in Getting more listings, Negotiation skills, One on ones and KPI's, Personal and business development, Real Estate marketing, Staff development and recruiting, Staff recruiting, Staff training and motivation, Time Management, Working with Buyers, Working with buyers by rolanrush 0 Comments

Many new sales people often take it personally when a prospect says ‘NO’ and fail to persist with their prospecting efforts while others turn prospecting into stalking not knowing how to engage a prospect effectively. Topic – knowing when and how to stop Mentor - Sue Barrett ...

15 Aug Trust is the heartbeat of business

Most of the people we rely upon to get us through our daily lives are strangers to us. But we have to trust that they are doing the right thing. Topic – The importance of ‘trust’ Mentor - Sue Barrett Do you trust the banks anymore? What...

13 Aug Is a NPS a valid predictor of customer loyalty?

You might have heard of NPS. It is a management tool designed to gauge the loyalty of a firm’s customer relationships. But how effective is it? Topic – Net Promoter Score Mentor - Sue Barrett The intention of NPS Who can use NPS? How valid is NPS...

10 Aug What is the purpose of your organization?

When the people on your team feel they are surrounded with people who believe what they believe in, then they are more confident to stretch themselves and take risks. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell People don’t buy what you do, they buy...

09 Aug Putting ‘heart’ into service delivery

Don’t miss the opportunity to recognize and reinforce positive service behaviours when you see them. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell The heart of service is human Nothing served, nothing gained – Nothing given, nothing received Customer interaction reflects positively or negatively on...

08 Aug You give life to whatever you give energy to

When frontline leaders are performing at their best, they observe the energy of the team and notice when they need to address the issue of a fuel tank that is almost empty. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell Where does the ‘happy customer’...

06 Aug Walk a mile in my shoes

Delivery of great customer service has more to do with empathy than some glib phrases you have been taught to say. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell Thinking you know what someone wants is very different from knowing what they need? Deliver empathy...

03 Aug How to make the hard decisions

Your ability to succeed in any situation, in any endeavour, I guess, is your ability to handle the tough conversations, make the tough decisions, those hard decisions. Topic – Mindset for a changing market Mentor – Rik Rushton How to frame the tough conversations Make the easy...

02 Aug The mindset required for success in a changing market

Success is all about mindset. We look for the short path to success, and the short path is actually getting your mind right. Topic – Mindset for a changing market Mentor – Rik Rushton Our thinking determines ‘what next’ Our mind goes wherever we ask it to...

01 Aug Dialogue that leads to the deal

With vendors at the moment as we know pricing is a real big issue for a lot of them. Some of them have still got 2017 price expectations in their minds. Topic – Mindset for a changing market Mentor – Rik Rushton Two parts to this When...