Time Management

07 May Learn How Customers Want To Be Served

Posted at 03:00h in Getting more listings, Negotiation skills, One on ones and KPI's, Personal and business development, Real Estate marketing, Staff development and recruiting, Staff recruiting, Staff training and motivation, Time Management, Working with buyers by rolanrush 0 Comments

[embed]https://player.vimeo.com/video/413085173[/embed] Drawing upon decades of experience working with some of the largest global workforces, Jacquie Scammel says to transform a service culture that has gone wrong – first you need to learn more about your customers....

06 May Inspiring Your Team To Take Action

[embed]https://player.vimeo.com/video/413085162[/embed] Jaquie explains the importance of leading with more heart and its role in reconnecting your team and building trust and value in those you serve....

05 May Developing A Service Mindset

[embed]https://player.vimeo.com/video/413085149[/embed] Transforming an organisation’s service culture requires everyone to implement small steps until they become second nature, but it takes commitment. ...

04 May Steps To Break Bad Service Habits

[embed]https://player.vimeo.com/video/413085143[/embed] Delivering good service is about building long-lasting relationships which have a greater long-term impact. But when cracks start to show, how do you transform an organisation’s service culture? In the new book, Service Habits renowned customer service specialist Jaquie Scammell uncovers the key habits you...

01 May Different cycles – Jacob Aldridge

[embed]https://player.vimeo.com/video/410574717[/embed] All week we’ve been talking about the mistakes principals make in a market downturn. But there are different cycles and not every business goes through the same journey at the same time. Topic – Don’t waste a good recession Mentor – Jacob Aldridge Forget the media The...

30 Apr Micro and Macro business focus – Jacob Aldridge

[embed]https://player.vimeo.com/video/410574697[/embed] Principals often zig when they need to zag during a downturn. So why do leaders get the macro and micro focus wrong? Topic – Don’t waste a good recession Mentor – Jacob Aldridge Great business leaders are on top of the detail When the mood and motivation...

29 Apr Unwinding – Jacob Aldridge

[embed]https://player.vimeo.com/video/410574675[/embed] A business can be like a train sometimes – it takes a long time to wind up, and can be hard to slow down and unwind if you need to. Topic – Don’t waste a good recession Mentor – Jacob Aldridge Don’t get caught by surprise The...

28 Apr Risk appetite – Jacob Aldridge

[embed]https://player.vimeo.com/video/410574665[/embed] One of the themes in the If I Had My Time Again series was about the importance of taking risks in business. Do you have to be a risk taker to start a real estate agency? Topic – Don’t waste a good recession Mentor – Jacob Aldridge ...

27 Apr Bad timing – Jacob Aldridge

[embed]https://player.vimeo.com/video/410574643[/embed] We all know that markets move in cycles, ups and downs. So why do we make these mistakes when the market turns? Topic – Don’t waste a good recession Mentor – Jacob Aldridge Most make ‘gut decisions’ Why that is out of date Be greedy when others...

24 Apr Knowing What You Know Now

[embed]https://player.vimeo.com/video/408053579[/embed] If you could start your business all over again, what would you do differently? Mistakes don’t matter. It is what you learn from the mistake. Don’t be afraid of getting it wrong – it happens to everyone. Make sure it doesn’t stop you from moving...