[embed]https://player.vimeo.com/video/415015151[/embed] “Hardship doesn’t develop character – it exposes it” Jet Xavier Instead of worrying about what you cannot control, shift your energy to what you can create. ...
[embed]https://player.vimeo.com/video/415015145[/embed] “Hardship doesn’t develop character – it exposes it” Jet Xavier You might have to fight a battle more than once to win it ...
[embed]https://player.vimeo.com/video/415015136[/embed] “Hardship doesn’t develop character – it exposes it” Jet Xavier Check your response and make sure it is optimistic – this will pass! ...
[embed]https://player.vimeo.com/video/415015128[/embed] “Hardship doesn’t develop character – it exposes it” Jet Xavier How we see things and how we react to them ...
[embed]https://player.vimeo.com/video/413085187[/embed] We are operating in a world that demands service excellence like never before. You and your team might have to learn some new skills and then develop them into habits....
[embed]https://player.vimeo.com/video/413085173[/embed] Drawing upon decades of experience working with some of the largest global workforces, Jacquie Scammel says to transform a service culture that has gone wrong – first you need to learn more about your customers....
[embed]https://player.vimeo.com/video/413085162[/embed] Jaquie explains the importance of leading with more heart and its role in reconnecting your team and building trust and value in those you serve....
[embed]https://player.vimeo.com/video/413085149[/embed] Transforming an organisation’s service culture requires everyone to implement small steps until they become second nature, but it takes commitment. ...
[embed]https://player.vimeo.com/video/413085143[/embed] Delivering good service is about building long-lasting relationships which have a greater long-term impact. But when cracks start to show, how do you transform an organisation’s service culture? In the new book, Service Habits renowned customer service specialist Jaquie Scammell uncovers the key habits you...
[embed]https://player.vimeo.com/video/410574717[/embed] All week we’ve been talking about the mistakes principals make in a market downturn. But there are different cycles and not every business goes through the same journey at the same time. Topic – Don’t waste a good recession Mentor – Jacob Aldridge Forget the media The...