Staff training and motivation

Building a positive and empathetic culture in line with the goals and touch points you have developed will build the culture in the team Topic – Improving the customer journey Mentor – Alastair Lias Culture takes time There needs to be a plan Build it and they will...

Creating timelines and practical systems and procedures around touch points will help everyone see the journey Topic – Improving the customer journey Mentor – Alastair Lias What are the touch points How to develop them What they mean Prop Tech with Joel Leslie – The content that will set...

Training the team on the importance of understanding the journey and the impact it can have is critical Topic – Improving the customer journey Mentor – Alastair Lias How do you do it? Have open discussions Look for improvement Property Management Matters with Tara Bradbury – Think about your...

There is more understanding and planning needed around the real estate customer journey. Topic – Improving the customer journey Mentor – Alastair Lias Take them on a journey Understand what they are going through It is all new to them – hold their hand Marketing Monday – A...

Structured meetings are critical.  Know what you want to communicate and make your comments count. Topic – View from the top Mentor – Malek Younan Be up-front Never too early – or late - to build your database Build relationships based on fact and honesty Transcript: Kevin:  Our guest all this...

It is great to list a lot of properties but you need to sell them.  Conversion is king.  Australasia’s top agent tells us how he clears 8 out of every ten. Topic – View from the top Mentor – Malek Younan Auction is the answer Timeframe for the...

Systems are the key if you want to sell more than anyone in your area.  Australasia’s top agent tells us how he performs at a high level. Topic – View from the top Mentor – Malek Younan Be honest Don’t take on any baggage Do what you say...

Debra Trappen, Empowerment coach, speaker, and author Debra Trappen is the undisputed queen of sass, moxie, and fire and one of the four key leaders in the California Association of Realtors WomanUP! Initiative. In this powerful session, Debra zeroes in on the mindset and the tools...

Market share was one of the criteria used to select Malek Younan from Ray White, Gladstone Park in Victoria as Australasia’s top agent. Topic – View from the top Mentor – Malek Younan How to grow your marketshare Measure growth Everyone contributes Property Management Matters with Tara Bradbury –...

The inaugural List of Australia’s Top 100 Residential Real Estate Agents in 2018 has been released by SQM Research, with Malek Younan from Ray White, Gladstone Park in Victoria leading the list after being selected from 53,650 agents across Australia.  He is our guest this...