COVID-19 – Reshaping the Property Manager Role

Tamsin Wilson is the Head of Property Management at Belle Property Parramatta. She joins us in a powerful session to discuss the importance of internal communication and cloud-based software to cope with the difficulties of the pandemic.  Together with Kevin Turner, they will also look into how COVID-19 is reshaping the role of the property manager and how to communicate and build relationships between tenants … Continue reading COVID-19 – Reshaping the Property Manager Role

The ‘GREAT’ method of success

  Greg Layton is the author of ‘Chief Maker’ – a book that lays out the 5 step blueprint to rising above the pack.  This week Greg is my guest as he explains the steps and toy he begins having a game plan to getting noticed.  He will tell us what to define first.   Continue reading The ‘GREAT’ method of success

Keep the conversation alive

Homes don’t sell themselves. If you meet a buyer couple on Saturday, they are usually together all day. The best feedback you can get is to speak to them both together again so don’t wait until Monday. Call them on Saturday and offer them another inspection, even on the Sunday, you need to be a bit pushy. Topic 5 stand out marketing ideas Mentor – Geoff … Continue reading Keep the conversation alive

How to reject a buyer offer as part of a negotiation

The high ground is what you need in any negotiation. Here is how to talk to buyers to do just that. Topic – Rik’s Fast Five Mentor – Rik Rushton Getting a buyer to make a decision How bragging will come back to bite you Giving a buyer a reality check Property Management Matters with Kasey McDonald – Today Kasey talks about Property management workflows … Continue reading How to reject a buyer offer as part of a negotiation

You have who looking after social?

We have come a long way from social media being a hassle that can be handled by anyone and everyone. Topic – How to kill your brand on social Mentor – Joel Leslie Community Managers They are your front window Think of them as a community – a tribe Property Management Matters with Kasey McDonald – Communication is the key but HOW you communicate is … Continue reading You have who looking after social?

How NOT to lose your top performer

Don’t make the mistake of thinking that recruitment is all about the money.  It is not even about leadership.  You need to take a holistic view of your business to recruit well. Topic – #RealReach – Recruitment Mentor – Penny Tarrant Ask questions to find out about them Show interest Get to know them first so you can work out how you can fit into … Continue reading How NOT to lose your top performer

Are your salespeople stumbling at hello?

We all want better sales performance but there are different ways to get there. A good starting point to understand what your team needs to sell better and improve their performance is assessing where they need help. Topic – Getting started in sales Mentor – Sue Barrett Where to start Only 20% prospect effectively The one stand-out trait of the best sellers Here is a … Continue reading Are your salespeople stumbling at hello?

Slow and steady wins the race

Because you have the ‘vision’ and you want to get there faster it can lead to you leaving the team behind. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell As a leader you are responsible for the people who are responsible for your customer service Ask – don’t tell. Develop – don’t direct Areas to work on to develop a service culture Property … Continue reading Slow and steady wins the race

It’s “time in the market” not ‘timing’ the market!

It’s easy to talk to a consumer or an investor about this, but it’s also a key factor that real estate agents need to understand and use in their business as well. Topic – Mindset for a changing market Mentor – Rik Rushton Why buyers should not try to ‘time the market’ Who really loses? Just get on with it Property Management Matters with Kasey … Continue reading It’s “time in the market” not ‘timing’ the market!