Delivery of great customer service has more to do with empathy than some glib phrases you have been taught to say. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell Thinking you know what someone wants is very different from knowing what they need? Deliver empathy...

Your ability to succeed in any situation, in any endeavour, I guess, is your ability to handle the tough conversations, make the tough decisions, those hard decisions. Topic – Mindset for a changing market Mentor – Rik Rushton How to frame the tough conversations Make the easy...

Success is all about mindset. We look for the short path to success, and the short path is actually getting your mind right. Topic – Mindset for a changing market Mentor – Rik Rushton Our thinking determines ‘what next’ Our mind goes wherever we ask it to...

With vendors at the moment as we know pricing is a real big issue for a lot of them.  Some of them have still got 2017 price expectations in their minds. Topic – Mindset for a changing market Mentor – Rik Rushton Two parts to this When...

There is a full team of experts available to help you make outsourcing work Outsourcing from every angle Mentor – Nick Ogden The team in the Philippines You will be surprised how much training happens in the Philippines While PM is a key function think about sales...

We give you some tips on some of the tools you can use to manage how the work flow is conducted and monitored in a very time effective manner. Outsourcing from every angle Mentor – Nick Ogden Use remote traing tools A fish or a fishing line? ...

Here are some ways to have your outsourcing team integrated into the daily working environment of your on-shore team.  Using technology is the answer. Outsourcing from every angle Mentor – Nick Ogden Share the culture of the business Facilitate a ‘virtual tour’ Have them in your meeting...

Team ‘buy in’ is critical  with outsourcing.  It is no good making the big announcement without notice.  We give you a better strategy today. Outsourcing from every angle Mentor – Nick Ogden Plan it and sell it at your end How to involve the team at the...

How often should you update your branding and how do you do it effectively? Principal Coaching Made Simple Mentor – Barney McGrath Update every 3-5 years Hyper Local, Hyper Knowledge, Hyper Engagement Accommodate Agent Marketing Create company owned Lead Generation Devil in the Detail Transcript: Kevin: Our guest all...