Don’t make the mistake of thinking that recruitment is all about the money.  It is not even about leadership.  You need to take a holistic view of your business to recruit well. Topic - #RealReach – Recruitment Mentor – Penny Tarrant Ask questions to find out...

Rose Kelly works with real estate leaders all over Australia to uncover the inefficiencies and opportunities for growth in their businesses.  Here she highlights the most overlooked areas that have tremendous growth potential. Topic - #RealReach – Growth Mentor – Rose Kelly Stop now and do...

The next time you feel you are losing deals because of price, take your prospect to a cycle shop and ask them to buy a bike helmet.  Here is why. Topic – Overcoming the ‘price’ argument Mentor - Sue Barrett Have prospects happy to pay a premium ...

Many new sales people often take it personally when a prospect says ‘NO’ and fail to persist with their prospecting efforts while others turn prospecting into stalking not knowing how to engage a prospect effectively. Topic – knowing when and how to stop Mentor - Sue Barrett ...

Most of the people we rely upon to get us through our daily lives are strangers to us. But we have to trust that they are doing the right thing. Topic – The importance of ‘trust’ Mentor - Sue Barrett Do you trust the banks anymore? What...

You might have heard of NPS.  It is a management tool designed to gauge the loyalty of a firm’s customer relationships.  But how effective is it? Topic – Net Promoter Score Mentor - Sue Barrett The intention of NPS Who can use NPS? How valid is NPS...

When the people on your team feel they are surrounded with people who believe what they believe in, then they are more confident to stretch themselves and take risks. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell People don’t buy what you do, they buy...

Don’t miss the opportunity to recognize and reinforce positive service behaviours when you see them. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell The heart of service is human Nothing served, nothing gained – Nothing given, nothing received Customer interaction reflects positively or negatively on...

When frontline leaders are performing at their best, they observe the energy of the team and notice when they need to address the issue of a fuel tank that is almost empty. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell Where does the ‘happy customer’...

Because you have the ‘vision’ and you want to get there faster it can lead to you leaving the team behind. Topic – Creating ‘sticky’ customer service Mentor – Jaquie Scammell As a leader you are responsible for the people who are responsible for your customer service ...