Drawing upon decades of experience working with some of the largest global workforces, Jacquie Scammel says to transform a service culture that has gone wrong – first you need to learn more about your customers. Continue reading Learn How Customers Want To Be Served
Mortgage brokers around Australia are seeing a lot of compassion being demonstrated by major lenders. Paul Newell from Nectar Mortgages gives some good advice to anyone struggling to meet home loan repayments and general living expenses. Continue reading Banks Are Showing Heart
This week we’re happy to welcome Pat Heller, the Vice President of Compass in Southern California. Pat joins us with a powerful session that looks at the stages we have experienced during COVID-19. She also identifies key takeaways from the 200 agents she supervises, including how they’re now shifting to “go” mode. Here’s what she will be covering: The five phases of COVID-19’s impact on … Continue reading Silver Linings: Steps for Improving Your Business Post-COVID-19
Jaquie explains the importance of leading with more heart and its role in reconnecting your team and building trust and value in those you serve. Continue reading Inspiring Your Team To Take Action
Shannon Davis gives an insight into what is being classed by some as one of the most conservative buyer and seller property markets in the country. He says the Brisbane market is currently suffering from ”nervous seller syndrome”. Continue reading Nervous Sellers Withdraw
Veronica Morgan says she is concerned about an apparent lack of due diligence and adherence to social distancing guidelines being demonstrated by a small number of real estate agents in the Sydney market. She warns what could be the likely outcome. Continue reading Agents ignore social distancing
Transforming an organisation’s service culture requires everyone to implement small steps until they become second nature, but it takes commitment. Continue reading Developing A Service Mindset
Market adjusts to online auctions Fewer properties withdrawn This week, 590 capital city homes were scheduled for auction, with preliminary results returning a 59.6 per cent clearance rate. The previous week saw 413 homes scheduled for auction and a final clearance rate of 41.1 per cent with the lower volumes likely due to Anzac Day commemorations. One year ago, there were 1,479 homes taken to … Continue reading Auction Numbers Up Slightly
Delivering good service is about building long-lasting relationships which have a greater long-term impact. But when cracks start to show, how do you transform an organisation’s service culture? In the new book, Service Habits renowned customer service specialist Jaquie Scammell uncovers the key habits you can leverage to improve your effectiveness as a service professional and leader. Continue reading Steps To Break Bad Service Habits
Last quarter national rents increased by 1.2% however they fell marginally during March to 0.3%. CoreLogic’s Eliza Owen is predicting growth rates will continue to decelerate amid the COVID 19 crisis. Continue reading Rents On The Decline
