“Hardship doesn’t develop character – it exposes it” Jet Xavier You might have to fight a battle more than once to win it   Continue reading Resilience

“Hardship doesn’t develop character – it exposes it” Jet Xavier Check your response and make sure it is optimistic – this will pass!   Continue reading Optimism

“Hardship doesn’t develop character – it exposes it” Jet Xavier How we see things and how we react to them   Continue reading Perspective

We are operating in a world that demands service excellence like never before. You and your team might have to learn some new skills and then develop them into habits. Continue reading Learn And Leverage New Habits

Drawing upon decades of experience working with some of the largest global workforces, Jacquie Scammel says to transform a service culture that has gone wrong – first you need to learn more about your customers. Continue reading Learn How Customers Want To Be Served

Jaquie explains the importance of leading with more heart and its role in reconnecting your team and building trust and value in those you serve. Continue reading Inspiring Your Team To Take Action

Transforming an organisation’s service culture requires everyone to implement small steps until they become second nature, but it takes commitment.   Continue reading Developing A Service Mindset

Delivering good service is about building long-lasting relationships which have a greater long-term impact. But when cracks start to show, how do you transform an organisation’s service culture? In the new book, Service Habits renowned customer service specialist Jaquie Scammell uncovers the key habits you can leverage to improve your effectiveness as a service professional and leader. Continue reading Steps To Break Bad Service Habits

All week we’ve been talking about the mistakes principals make in a market downturn. But there are different cycles and not every business goes through the same journey at the same time. Topic – Don’t waste a good recession Mentor – Jacob Aldridge Forget the media The business life-cycle Know where you are in relation to the market Continue reading Different cycles – Jacob Aldridge

Principals often zig when they need to zag during a downturn. So why do leaders get the macro and micro focus wrong? Topic – Don’t waste a good recession Mentor – Jacob Aldridge Great business leaders are on top of the detail When the mood and motivation of a team drops Don’t ignore the detail Continue reading Micro and Macro business focus – Jacob Aldridge