31 Jul Presenting low offers | Great service is a mindset | Manage the event

Top performers know that each new contact taken care of well is worth another 10 referrals with no extra work. They have a constant flow of referrals.

Mat Steinwede says “If mistakes happen they fix them fast and never blame others, they just fix it, own it and move on”.

Coach – Mat Steinwede – 20 ways to become a high performer

• Provide better service over a longer period
• Great service is just as much a mindset as it is an action
• High performers impress future clients with pro-active follow up

Working Smarter – Will Hampson – Awesome Auctions

• Auction Day
• What is everyone’s roll
• Working the crowd
• Managing the event

Friday Comment – We role play with John Paranchi how he presents a low offer.