Phoning is so old school. If you intend encouraging Millenials to buy or sell property, you need to master social and internet and messaging now. The research shows that the younger the buyer or seller, the less they prefer telephone. Even Gen Xs only just prefer phone over electronic messaging.

No 1 skill anyone needs to be a great buyer’s agent
Rich Harvey – Buyers Agent of the Year

• Really listening and understand

Real estate trends according to Mary Meeker
Kylie Davis  

• Add tools such as Messenger, Snapchat or Whatsapp to your communication mix.

Skill – What comes first – your mindset or your skill set?  Mark Dwyer talks about why he hates being thought of as a motivator.