Jaquie explains the importance of leading with more heart and its role in reconnecting your team and building trust and value in those you serve. Continue reading Inspiring Your Team To Take Action

Transforming an organisation’s service culture requires everyone to implement small steps until they become second nature, but it takes commitment.   Continue reading Developing A Service Mindset

Delivering good service is about building long-lasting relationships which have a greater long-term impact. But when cracks start to show, how do you transform an organisation’s service culture? In the new book, Service Habits renowned customer service specialist Jaquie Scammell uncovers the key habits you can leverage to improve your effectiveness as a service professional and leader. Continue reading Steps To Break Bad Service Habits

All week we’ve been talking about the mistakes principals make in a market downturn. But there are different cycles and not every business goes through the same journey at the same time. Topic – Don’t waste a good recession Mentor – Jacob Aldridge Forget the media The business life-cycle Know where you are in relation to the market Continue reading Different cycles – Jacob Aldridge

Principals often zig when they need to zag during a downturn. So why do leaders get the macro and micro focus wrong? Topic – Don’t waste a good recession Mentor – Jacob Aldridge Great business leaders are on top of the detail When the mood and motivation of a team drops Don’t ignore the detail Continue reading Micro and Macro business focus – Jacob Aldridge

A business can be like a train sometimes – it takes a long time to wind up, and can be hard to slow down and unwind if you need to. Topic – Don’t waste a good recession Mentor – Jacob Aldridge Don’t get caught by surprise The peril of responding too late What the best businesses do Continue reading Unwinding – Jacob Aldridge

One of the themes in the If I Had My Time Again series was about the importance of taking risks in business. Do you have to be a risk taker to start a real estate agency? Topic – Don’t waste a good recession  Mentor – Jacob Aldridge Taking risks does not mean acting risky What is your risk rating? What happens when the market turns? Continue reading Risk appetite – Jacob Aldridge

We all know that markets move in cycles, ups and downs. So why do we make these mistakes when the market turns? Topic – Don’t waste a good recession  Mentor – Jacob Aldridge Most make ‘gut decisions’ Why that is out of date Be greedy when others are fearful and vice versa   Continue reading Bad timing – Jacob Aldridge

If you could start your business all over again, what would you do differently?  Mistakes don’t matter.  It is what you learn from the mistake.  Don’t be afraid of getting it wrong – it happens to everyone.  Make sure it doesn’t stop you from moving forward.   Continue reading Knowing What You Know Now

Who do you turn to for business advice and inspiration and why? At the end of the day your stimulation, motivation and propulsion will not come from someone else.  It will come from within.   Continue reading Who to Turn to and Who to Delete?