A challenging question this morning from Andrew Keleher about your minimum standards and Phil Harris joins us as well.

Matthew Herbert answers a common question many people ask about how long it takes to get something out of your CRM system.

Coach – Andrew Keleher – What do you stand for?

• Can you articulate your minimum standards?
• Don’t leave until they are met
• Follow through

Working Smarter – Phil Harris – The human experience

• An army of fans
• Quality conversations
• Connect and listen

Skill – How quickly should you expect to get something from a well run CRM?  Matthew Herbert tells us, based on his experience

Last Word: Sherrie Storor