24 Jun Lets talk about the customer

A customer’s expectations are now being set by their last experience. They expect high levels of responsiveness which is where technology comes in. Sadhana asks how Cathie is ensuring that her customers have the best experience and the positive impact on things like reviews, complaints, increase client happiness and reduce employee stress.

Host – Sadhana Smiles – Real Estate Industry Partners

Guest – Cathie Crampton – Place estate Agents