Top performers know that each new contact taken care of well is worth another 10 referrals with no extra work. They have a constant flow of referrals.
Mat Steinwede says “If mistakes happen they fix them fast and never blame others, they just fix it, own it and move on”.
Coach – Mat Steinwede – 20 ways to become a high performer
- Provide better service over a longer period
- Great service is just as much a mindset as it is an action
- High performers impress future clients with pro-active follow up
Working Smarter – Will Hampson – Awesome Auctions
- Auction Day
- What is everyone’s roll
- Working the crowd
- Managing the event
Friday Comment – We role play with John Paranchi how he presents a low offer.