Andrew Keleher and Phil Harris return today with some more great tips on becoming a great agent and Matthew Herbert is back with more advice on setting up and running a world-class CRM system.

Coach – Andrew Keleher – Eliminate the clutter

• Work on one skill at a time
• Know the numbers
• Bring the numbers back to activities

Working Smarter – Phil Harris – 3 skills to master

• Increase activity
• Improve your skills

Skill – Matthew Herbert tells us what to send to people on your CRM to keep them engaged.

Last Word: Sherrie Storor