22 Apr PM Secret Shopper Shocker
Recently on REUNCUT, Tara Bradbury from BDM Academy, told us about a secret shopper exercise she did on behalf of one of her property management clients. She shopped 15 agency businesses with property management departments, that compete with her client, to test their presentation and follow up skills with a potential investor/landlord. Brace yourself for some shocking outcomes. We talk to Tara about her findings and ways we can all improve.