When we think data is more clever than it is, we create tools that don’t perform how they should and the damage can be long range. Topic – Making technology work for you Mentor – James Bell Use tech to support you Do we drive it or does it drive us Where are you rated by customers? Transcript: Kevin:   Hi and welcome to the show, we’re … Continue reading Tech takes the stage

We constantly look for a ‘silver bullet’ – the short cut but the bad news is that is does not exist. Topic – Making technology work for you Mentor – James Bell Tech and relationships Take it – use – mould it Just make the call and make no decisions Transcript: Kevin:   Hi, and welcome to the show. My guest this week is James Bell, and … Continue reading Why simple things are the hardest

The customer journey and how it evolves into a better business and pushes back on threats will amaze you Topic – Improving the customer journey Mentor – Alastair Lias Compete with cut price The recommendations will flow You will be surprised Transcript: Kevin:   All this week my guest has been Alastair Lias from speakconfidence.com.au. We have been discussing the customer journey, the importance of it. Kevin:  … Continue reading The hidden ‘journey’ benefits

Building a positive and empathetic culture in line with the goals and touch points you have developed will build the culture in the team Topic – Improving the customer journey Mentor – Alastair Lias Culture takes time There needs to be a plan Build it and they will see it Transcript: Kevin:   Alastair Lias is back with us again this morning. Alastair is from speakconfidence.com.au. We’re … Continue reading Creating the customer ‘culture’

Creating timelines and practical systems and procedures around touch points will help everyone see the journey Topic – Improving the customer journey Mentor – Alastair Lias What are the touch points How to develop them What they mean Prop Tech with Joel Leslie – The content that will set your social media apart from the others Transcript: Kevin:   As we’ve seen in the past, as an … Continue reading Building the journey

Training the team on the importance of understanding the journey and the impact it can have is critical Topic – Improving the customer journey Mentor – Alastair Lias How do you do it? Have open discussions Look for improvement Property Management Matters with Tara Bradbury – Think about your community involvement as a team Transcript: Kevin:   Our guest this week is Alastair Lias, who is the … Continue reading Selling it to the team

There is more understanding and planning needed around the real estate customer journey. Topic – Improving the customer journey Mentor – Alastair Lias Take them on a journey Understand what they are going through It is all new to them – hold their hand Marketing Monday – A simple way to set yourself apart from your opposition Transcript: Kevin:   This week on the show, we’re … Continue reading What is the customer journey?

Structured meetings are critical.  Know what you want to communicate and make your comments count. Topic – View from the top Mentor – Malek Younan Be up-front Never too early – or late – to build your database Build relationships based on fact and honesty Transcript: Kevin:  Our guest all this week has been Malek Younan from Ray White, Gladstone Park in Victoria, was named recently as … Continue reading Seller meetings – the key

It is great to list a lot of properties but you need to sell them.  Conversion is king.  Australasia’s top agent tells us how he clears 8 out of every ten. Topic – View from the top Mentor – Malek Younan Auction is the answer Timeframe for the seller and agent Give brutal feedback Developing your leadership style – Jacob Aldridge – Running an income business … Continue reading The truth wins out

Systems are the key if you want to sell more than anyone in your area.  Australasia’s top agent tells us how he performs at a high level. Topic – View from the top Mentor – Malek Younan Be honest Don’t take on any baggage Do what you say you will do Prop Tech with Joel Leslie – Back yourself with the right social strategy Transcript: Kevin:  The … Continue reading Get organized to sell more