We are operating in a world that demands service excellence like never before. You and your team might have to learn some new skills and then develop them into habits Mentor – Jaquie Scammell ...

Drawing upon decades of experience working with some of the largest global workforces, Jacquie Scammel says to transform a service culture that has gone wrong – first you need to learn more about your customers. Mentor – Jaquie Scammell ...

Jaquie explains the importance of leading with more heart and its role in reconnecting your team and building trust and value in those you serve Mentor – Jaquie Scammell ...

Transforming an organization’s service culture requires everyone to implement small steps until they become second nature, but it takes commitment. Mentor – Jaquie Scammell ...

Delivering good service is about building long-lasting relationships which have a greater long-term impact. But when cracks start to show, how do you transform an organization’s service culture? In the new book, Service Habits renowned customer service specialist Jaquie Scammell uncovers the key habits you can...

Where are you spending your most valuable and profitable time?  Did you know that 40% of lead generation is an admin function.  You will understand more about where you should be spending your time to leverage the best return as Michael Sheargold touches on his...

You have heard Michael Sheargold talk about ‘stinkin thinkin’ – the fixed mindset that unfortunately comes with experience.  The longer some people do something the more ingrained becomes their thinking.  The way we do things around her – that won’t work – I tried that...

You will go crazy if you try to control, or even influence, something over which you have no control.  It is crazy.  You might as well go and beat your head against the wall because that is how much grief you will experience.  Yet, that...

The more you deliver on what people want from you as a professional real estate agent the better outcomes you will be achieving outstanding results.  As you will hear today from Michael Sheargold, it doesn’t take much to stand out but first you have to...

What does it take to be an exceptional agent?  An agent who seems to make every post a winner. Good agents make it look easy and that leads others to think it is just ‘luck’.  No such thing.  A week or so ago, Realty.com.au hosted...