{"id":9436,"date":"2017-03-27T18:09:01","date_gmt":"2017-03-27T08:09:01","guid":{"rendered":"https:\/\/reuncut.com.au\/?p=9436"},"modified":"2017-03-27T18:09:01","modified_gmt":"2017-03-27T08:09:01","slug":"the-programmable-economy-an-imaginative-journey-15-years-into-the-future-greg-dickason","status":"publish","type":"post","link":"https:\/\/channels.realty.com.au\/realtyuncut\/the-programmable-economy-an-imaginative-journey-15-years-into-the-future-greg-dickason\/","title":{"rendered":"The Programmable Economy: An imaginative journey 15 years into the future \u2013 Greg Dickason"},"content":{"rendered":"

\u201cThe Distributed Autonomous Organisation (DAO) is dead, not really long live that DAO! \u201c, Source: Anonymous (2021)<\/h2>\n

It is 2031 and the world of work has changed.\u00a0 How organisations operate, and how people work in them, has changed.<\/p>\n

We now have 2 different types of organisations: the \u2018evolved\u2019 business and the \u2018autonomous\u2019 business.<\/p>\n

Both are customer experience machines: rapidly pivoting to meet every micro need of every customer.<\/p>\n

Evolved businesses are those businesses that survived the digital, blockchain and microservice disruptions of the twenty-teens and twenty-twenties.\u00a0 They did this though co-opting disruptive technologies, working together in industry consortiums (ecosystems) and relentlessly focusing on customer experience.\u00a0 These evolved businesses where once banks, insurance companies, utilities and other product orientated businesses. \u00a0\u00a0They are now customer experience businesses that provide for the full end to end needs of their customers: a bank no longer just provides a mortgage, it provides the service of locating a home, negotiating a purchase price, legally settling, insuring and then moving into a property.\u00a0 It then helps maintain the property, optimise utility costs, increase the asset value of, and get revenue share on parts of the property through AirBnB and other sharing platforms.<\/p>\n

The bank has evolved into \u2018your home partner\u2019 delivering to all your home needs with its partners in its ecosystem.<\/p>\n

Autonomous businesses, on the other hand, are the new businesses that started to arrive once the API driven, service economy was established.\u00a0 With the rise of APIs in the twenty-teens, most business services became decomposed into \u2018microservices\u2019: business relevant functions that were highly specialised.\u00a0 Microservices such as ID verification, home delivery, property valuation, home repair, car pooling and others were made possible and became trusted through platforms such as Uber, Airtasker, Veda ID verification, and CoreLogic\u2019s valuation services.\u00a0 Autonomous platforms which allowed these microservices to be orchestrated into processes that delivered an end to end service to a customer became easier and easier to create.\u00a0 Once Blockchain technology was adopted with smart contracts to define how \u2018employees\u2019 worked together to deliver customer centred services, autonomous businesses started to compete directly with evolved businesses.\u00a0 They were new models of business: horizontally organised, their very structure a software program (smart contract), and built to allow the customers participation in their own service fulfillment experience.<\/p>\n

\"rsz_shutterstock_139676002\"<\/a><\/p>\n

In 2016 we should have seen it all coming.\u00a0 Digital disruption was well underway, more and more processes were getting exposed as API\u2019s and what were once sophisticated business processes such as the valuation of a property or the credit checking of a consumer were becoming highly efficient near instant microservices available not only to banks but to any consumer business.\u00a0\u00a0 The game was all about customer experience, with the back office automated away to microservice providers.\u00a0 Businesses in 2016 increasingly saw the need to be participants in the consumers\u2019 end to end experience and started sharing consumer data with each other.\u00a0 In 2016 the first Blockchain solutions were also starting to show their promise, from fundraising in the first (flawed) DAO, to Peer-to-Peer lending with internet giants like Alipay, to rental payment disbursements and management of deposits in escrow (Midasium).<\/p>\n

In 2016 we also saw the enormous growth in the sharing economy, particularly with Uber, Airtasker and AirBnB.\u00a0 All exposed their services through API\u2019s and so allowed themselves to be orchestrated.<\/p>\n

By 2017 exceptional customer experiences were starting to be provided such as the being picked up in a Telsa Model S from Uber, being driven to a AirBnB penthouse apartment overlooking Times Square and getting an Airtasker cooked gourmet meal.\u00a0 All able to be orchestrated from a smart contract on a blockchain.<\/p>\n

It didn\u2019t take long for this thinking to be applied to traditional processes such as purchasing a home or getting a mortgage.<\/p>\n

By 2031 the world was a co-operating and competing ecosystem of customer service providers orchestrating hyper-efficient microservices to create brilliant service experiences for their customers.\u00a0 The provision of service was now programmable, we had a programmable economy.<\/p>\n","protected":false},"excerpt":{"rendered":"

\u201cThe Distributed Autonomous Organisation (DAO) is dead, not really long live that DAO! \u201c, Source: Anonymous (2021) It is 2031 and the world of work has changed.\u00a0 How organisations operate, and how people work in them, has changed. We now have 2 different types of…<\/p>\n","protected":false},"author":176692471,"featured_media":9378,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[141],"tags":[],"class_list":["post-9436","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs"],"yoast_head":"\nThe Programmable Economy: An imaginative journey 15 years into the future \u2013 Greg Dickason - Realty UNCUT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/channels.realty.com.au\/realtyuncut\/the-programmable-economy-an-imaginative-journey-15-years-into-the-future-greg-dickason\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Programmable Economy: An imaginative journey 15 years into the future \u2013 Greg Dickason - Realty UNCUT\" \/>\n<meta property=\"og:description\" content=\"\u201cThe Distributed Autonomous Organisation (DAO) is dead, not really long live that DAO! \u201c, Source: Anonymous (2021) It is 2031 and the world of work has changed.\u00a0 How organisations operate, and how people work in them, has changed. 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