A customer\u2019s expectations are now being set by their last experience. They expect high levels of responsiveness which is where technology comes in. Sadhana asks how Cathie is ensuring that her customers have the best experience and the positive impact on things like reviews, complaints, increase client happiness and reduce employee stress.<\/p>\n\n\n\n
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Host \u2013 Sadhana Smiles \u2013 Real Estate Industry Partners<\/strong><\/p>\n\n\n\n Guest \u2013 Cathie Crampton \u2013 Place estate Agents<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" A customer\u2019s expectations are now being set by their last experience. They expect high levels of responsiveness which is where technology comes in. Sadhana asks how Cathie is ensuring that her customers have the best experience and the positive impact on things like reviews, complaints,…<\/p>\n","protected":false},"author":176692473,"featured_media":14079,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[167,170,147,171,174,152,153,154,158,161],"tags":[],"class_list":["post-14078","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-getting-more-listings","category-negotiation-skills","category-one-on-ones-and-kpis","category-personal-and-business-development","category-real-estate-marketing","category-staff-development-and-recruiting","category-staff-recruiting","category-staff-training-and-motivation","category-time-management","category-working-with-real-estate-buyers","post_format-post-format-video"],"yoast_head":"\n