Rockend Rockstars is a brand new series where we talk to some of the rockstars in the property management industry and we are absolutely delighted to present a show focusing on property management.<\/p>\n
Our guest for our first episode is Tamsin Wilson from Belle Property. Tamsin and Belle Property run a tight ship, focusing on processes that allows them to deliver a consistent service to their landlords without relying too much on a property manager.<\/p>\n
Their business is about 15 years old with strong owners that have always been within the community in Parramatta. They\u2019ve had two major purchases over the time – first at 1000 properties then another 1000 properties a few years later.\u00a0 As a result, one of their biggest frustrations is they\u2019re always looking at growing the scale and reach of their business without jeopardising jobs and their people.<\/p>\n
Although they can be more efficient since their team is very structured and they are all trained the same way, they still try to save as much time as possible. Technology is still very fragmented for them but even if it only saves them 5 minutes a day, they\u2019ll try to adopt it.<\/p>\n
Belle Property is currently in the process of moving to PropertyTree and is one of the largest businesses jumping to the platform. As for anyone who wants to move to Property Tree, Tamsin suggests that they experience the customer\u2019s journey and what you want to achieve for them.<\/p>\n
The way they\u2019re communicating with clients is changing and it\u2019s not necessarily relationship or technology-based, but rather, understanding what customers do. For example, if you send an email, people don\u2019t necessarily check their personal emails at work or work emails at home. But if you send a text or WhatsApp message, then they can immediately see it.<\/p>\n
Happy staff, happy customers<\/strong><\/p>\n \u201cWe’re always trying to see how we can make sure that our staff are happy to come to work every single day.\u201d She believes that if staff are happy to go to work everyday, then they\u2019re going to work harder and more efficiently with their landlords and tenants. They\u2019re going to be glad to go the extra mile.<\/p>\n \u201cAt the end of the day, if you’re happy and smiling, you’re going to enjoy coming to work, the tenants are going to feel it.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":" Rockend Rockstars is a brand new series where we talk to some of the rockstars in the property management industry and we are absolutely delighted to present a show focusing on property management. Our guest for our first episode is Tamsin Wilson from Belle Property….<\/p>\n","protected":false},"author":176692471,"featured_media":11797,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[167,170,147,171,174,152,153,154,158,161],"tags":[70,131],"class_list":["post-11796","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-getting-more-listings","category-negotiation-skills","category-one-on-ones-and-kpis","category-personal-and-business-development","category-real-estate-marketing","category-staff-development-and-recruiting","category-staff-recruiting","category-staff-training-and-motivation","category-time-management","category-working-with-real-estate-buyers","tag-featured","tag-videos"],"yoast_head":"\n