{"id":10662,"date":"2018-04-01T01:00:00","date_gmt":"2018-03-31T15:00:00","guid":{"rendered":"https:\/\/reuncut.com.au\/?p=10662"},"modified":"2022-04-18T10:05:03","modified_gmt":"2022-04-18T00:05:03","slug":"video-building-the-customer-relationship-scott-downing","status":"publish","type":"post","link":"https:\/\/channels.realty.com.au\/realtyuncut\/video-building-the-customer-relationship-scott-downing\/","title":{"rendered":"VIDEO \u2013 Building the customer relationship \u2013 Scott Downing"},"content":{"rendered":"<p>Many organisations believe they know what their customers want and will make decisions around product development or strategic decisions based on that. Scott Downing from Rockend does not agree with that and says \u2026. <em>\u201cGive them what they want not what you <strong><u>think<\/u><\/strong> they want\u201d<\/em> .<\/p>\n<p>In this video you will learn:<\/p>\n<ul>\n<li>How to prepare for and adapt to the demands of your clients<\/li>\n<li>How to deliver a more personable, community-feel approach<\/li>\n<li>Scott\u2019s advice for those about to commence the customer experience journey<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Many organisations believe they know what their customers want and will make decisions around product development or strategic decisions based on that. Scott Downing from Rockend does not agree with that and says \u2026. \u201cGive them what they want not what you think they want\u201d&#8230;<\/p>\n","protected":false},"author":176692473,"featured_media":14884,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[141,143,144],"tags":[49,70,131],"class_list":["post-10662","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blogs","category-featured-agents","category-featured-experts","tag-blogs","tag-featured","tag-videos"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>VIDEO \u2013 Building the customer relationship \u2013 Scott Downing - Realty UNCUT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/channels.realty.com.au\/realtyuncut\/video-building-the-customer-relationship-scott-downing\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"VIDEO \u2013 Building the customer relationship \u2013 Scott Downing - Realty UNCUT\" \/>\n<meta property=\"og:description\" content=\"Many organisations believe they know what their customers want and will make decisions around product development or strategic decisions based on that. 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