{"version":"1.0","provider_name":"Realty UNCUT","provider_url":"https:\/\/channels.realty.com.au\/realtyuncut","author_name":"rolanrush","author_url":"https:\/\/channels.realty.com.au\/realtyuncut\/author\/rolanrush\/","title":"Putting \u2018heart\u2019 into service delivery - Realty UNCUT","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hEvvqYby9H\"><a href=\"https:\/\/channels.realty.com.au\/realtyuncut\/putting-heart-into-service-delivery\/\">Putting \u2018heart\u2019 into service delivery<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/channels.realty.com.au\/realtyuncut\/putting-heart-into-service-delivery\/embed\/#?secret=hEvvqYby9H\" width=\"600\" height=\"338\" title=\"&#8220;Putting \u2018heart\u2019 into service delivery&#8221; &#8212; Realty UNCUT\" data-secret=\"hEvvqYby9H\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/channels.realty.com.au\/realtyuncut\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":null,"thumbnail_width":null,"thumbnail_height":null,"description":"Don\u2019t miss the opportunity to recognize and reinforce positive service behaviours when you see them. Topic \u2013 Creating \u2018sticky\u2019 customer service Mentor \u2013 Jaquie Scammell The heart of service is human Nothing served, nothing gained \u2013 Nothing given, nothing received Customer interaction reflects positively or..."}