KPI’s and the role they play in a PM business

Co-Hosted by Cathie Crampton

A great Real Estate Business not only has a successful sales team but critically, a proven and sustainable property management business.
KPI’s, or Key Performance Indicators, that talk to the real operational excellence of a Property Management business, are paramount to any business wanting growth!
When we look across the network at a range of businesses it is evident that many understand and execute this approach from network to individual Property Manager level. All happy to share their formula. Success leaves clues!

Hayley Enders – New Business and Department Manager – Carina, Brisbane.
Hayley is responsible for developing and exercising excellent operational KPI’s in a growth orientated business. Hayley is currently using and implementing various KPI orientated activities across the range of PM activities in her rent roll of 450+.

Jamie Saksida – Senior PM & Department Head – Mosman, Sydney.
Jamie is a seasoned and passionate property manager and leader who has managed, grown and led teams in both government and private sector. A tenacious ‘people person’ with a unique understanding of business behaviour in relation to KPI’s, Jamie  understands the importance of KPI’s for the successful operation of a business and individual portfolio

Rebecca Harris – Property  Manager – Wilston, Brisbane.
Rebecca is a highly regarded PM in her market place with many years experience in the industry. New to implementing KPI’s in her current environment, but she has previously worked with and achieved success with them. Rebecca is clear on the relationship between KPI’s and the necessity for success as a PM.

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