{"id":5544,"date":"2015-09-03T01:00:36","date_gmt":"2015-09-02T15:00:36","guid":{"rendered":"http:\/\/realestatetalk.com.au\/?p=5544"},"modified":"2015-09-03T01:00:36","modified_gmt":"2015-09-02T15:00:36","slug":"property-management-concierge","status":"publish","type":"post","link":"https:\/\/channels.realty.com.au\/realtytalk\/property-management-concierge\/","title":{"rendered":"Property Management Concierge &#8211; Tim Godden"},"content":{"rendered":"<p>&nbsp;<br \/>\nIf you need a new property manager, want to change property managers or\u00a0would just like to compare your current manager to alternative managers there is a new website that will help you do that.\u00a0It\u2019s called Property Management Concierge. The man behind it is <strong>Tim Godden<\/strong>, we talk with him in today&#8217;s show.<br \/>\n&nbsp;<\/p>\n<h4>Transcript:<\/h4>\n<p><b>Kevin:<\/b>\u00a0 If you need a new property manager, maybe you want to have a look around to see if you\u2019re getting the best deal possible, or maybe you\u2019re a little unhappy with your existing property manager and think it\u2019s time to change, how do you go about doing that? There\u2019s a brand new website that\u2019s been set up, and I\u2019m going to talk to the man behind it right now. It\u2019s called Property Management Concierge. They help you go through this process. The man behind it is Tim Godden.<br \/>\nTim, thanks for your time.<br \/>\n<b>Tim:<\/b>\u00a0 No problems, Kevin. Thank you.<br \/>\n<b>Kevin:<\/b>\u00a0 Tell me a little bit about your background and why you started Property Management Concierge.<br \/>\n<b>Tim:<\/b>\u00a0 I\u2019ve been in real estate for over seven years now, and in that time, I\u2019ve worked with property managers, landlords, and investment property owners. We were servicing a lot of landlords\u2019 properties, and were constantly asked recommendations for other property managers because they either weren\u2019t happy or needed a new manager for their investment property.<br \/>\nBeing in property management for a period of time, I really could see the difference between a brilliant property manager \u2013 someone who was actively servicing their landlords and trying to get the most out of the properties as possible in the way of financial returns \u2013 and comparing that to a property manager who was more just collecting the rent and ensuring that the property is maintained.<br \/>\nThere is a really big difference, and that\u2019s where I saw this opportunity to be able to put property investors in touch with brilliant property managers and be able to find them brilliant property managers out in the marketplace.<br \/>\n<b>Kevin:<\/b>\u00a0 I talk to you in a moment about how it actually works, but it\u2019s an interesting development. I guess it\u2019s on the back of what we\u2019re seeing in different industries, not just in real estate, but it\u2019s almost like disruption. We\u2019ve seen in recent years the growth in popularity of buyer\u2019s agents as the role of traditional agents had been split between working for the seller, which is traditionally what they do, but there was a need for someone to come in and work specifically with buyers. Is this how the whole thing has eventuated, Tim?<br \/>\n<b>Tim:<\/b>\u00a0 Yes. We see ourselves almost like a mortgage broker service. We\u2019re a free service where investment property owners are able to compare offers from a number of property managers. They can even compare what another property manager believes they\u2019ll be able to achieve in rent from their property compared to what the tenants are currently paying.<br \/>\nYou\u2019re exactly right; it had eventuated from that. We\u2019re completely obligation-free, and independent, as well, from any of the other agencies, servicing only the best interests of the property owner.<br \/>\n<b>Kevin:<\/b>\u00a0 You said it\u2019s a free service to investors, so how are you making your money out of this?<br \/>\n<b>Tim:<\/b>\u00a0 We\u2019re paid an industry-standard referral fee from the property management agency. Every property management agency we work with has exactly the same fee, so we have no preference for one or the other. It\u2019s completely independent from any agency, as I said. It\u2019s an industry-standard referral fee for referring them the business, which then allows us to make the service completely free to the property owner.<br \/>\nThere\u2019s really nothing to lose from the property owner\u2019s point of view, simply just comparing property managers. Worst case scenario, they find a property manager that is able to gain them more rent for their property.<br \/>\n<b>Kevin:<\/b>\u00a0 How unbiased will your referral be based on the fact that it\u2019s the agent who is paying your fee?<br \/>\n<b>Tim:<\/b>\u00a0 It\u2019s unbiased because the fee is exactly the same no matter which agency we go to. The industry-standard referral fee, which is one week\u2019s rent. We\u2019ll advise the property owner of what the referral fee would be for each of the agencies. It\u2019s one week\u2019s rent, so depending on what the agency is able to rent the property out for is what our fee will be for that agency.<br \/>\nIn a way, it\u2019s in our best interests to find an agency that will be able to achieve the best rest for the landlord, but at the same time, we are completely independent of any agency. We just want to find the best agency for the property investor.<br \/>\n<b>Kevin:<\/b>\u00a0 Just tell me how it works from the investor\u2019s point of view. How do they hook into this service, and what can they expect to have happen?<br \/>\n<b>Tim:<\/b>\u00a0 They can contact us either by:<\/p>\n<ul>\n<li>Phone: our number is 1300 736 538<\/li>\n<li>Website: PropertyManagementConcierge.com.au<\/li>\n<\/ul>\n<p>We can go through a number of short questions with them that then uncover what their expectations are for a property manager and what\u2019s most important to them \u2013 whether it\u2019s the communication that\u2019s particularly important \u2013 or if they\u2019ve had any bad experiences with property managers in the past.<br \/>\nOnce we\u2019ve uncovered that information, we shortlist property managers who are in a particular suburb. What we then do is interview the property managers on behalf of the property investor. We\u2019ll go through a number of questions with the property manager that allow us to make a recommendation to the property owner about which manager we think best suits them and their property.<br \/>\nWe\u2019ll even go through the fee structure of the agency, and we are able to negotiate that with the agency, and give a clear comparison to the property owner regarding the fees of each agency. Some agencies charge their fees in different ways. Some may charge for routine inspections, while others don\u2019t charge for those. Just because the management fee may be less doesn\u2019t mean there won\u2019t be other fees elsewhere, so we make a clear comparison of that fee structure, as well.<br \/>\n<b>Kevin:<\/b>\u00a0 Tim, once you actually make that appointment with the investor and they have their new property manager, do you then step away and all the contact is between that new rental manager and the investor, or do you stay in the loop?<br \/>\n<b>Tim:<\/b>\u00a0 We stay in the loop for the process. Once we\u2019ve been appointed, we\u2019ll make the introduction, but then down the way as they proceed with that manager, we can be in constant contact with the property investor. We will obviously contact them to make sure their experience is as expected, is great, and if they do have any questions \u2013 whether it be legislation questions or any questions in relation to the management of their property \u2013 we\u2019re always available for them. We\u2019ll also check in with the property manager periodically, just to check that everything is running smoothly for the investor.<br \/>\nAgain, this is all a completely free service for the investor. It\u2019s really just about having someone independent and away from the agency look over their property and make sure that everything is running smoothly and as intended.<br \/>\n<b>Kevin:<\/b>\u00a0 Tim, all the best with the venture. The website is PropertyManagementConcierge.com.au<br \/>\nMy guest has been Tim Godden. Tim, thanks for your time.<br \/>\n<b>Tim:<\/b>\u00a0 No problems. Thanks very much, Kevin.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; If you need a new property manager, want to change property managers or\u00a0would just like to compare your current manager to alternative managers there is a new website that will help you do that.\u00a0It\u2019s called Property Management Concierge. The man behind it is Tim&#8230;<\/p>\n","protected":false},"author":176692471,"featured_media":5546,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10,13,36,18,25],"tags":[101],"class_list":["post-5544","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kevin-turner-sponsored-channels","category-latest-story","category-property-investment-topic","category-property-management-topic","category-sponsored-channels","tag-podcast"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Property Management Concierge - Tim Godden - Realty Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/channels.realty.com.au\/realtytalk\/property-management-concierge\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Property Management Concierge - Tim Godden - Realty Talk\" \/>\n<meta property=\"og:description\" content=\"&nbsp; If you need a new property manager, want to change property managers or\u00a0would just like to compare your current manager to alternative managers there is a new website that will help you do that.\u00a0It\u2019s called Property Management Concierge. 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