{"id":4754,"date":"2015-06-14T01:00:09","date_gmt":"2015-06-13T15:00:09","guid":{"rendered":"http:\/\/realestatetalk.com.au\/?p=4754"},"modified":"2015-06-14T01:00:09","modified_gmt":"2015-06-13T15:00:09","slug":"5-things-tenants-really-hate","status":"publish","type":"post","link":"https:\/\/channels.realty.com.au\/realtytalk\/5-things-tenants-really-hate\/","title":{"rendered":"5 things tenants really hate – Shannon Davis"},"content":{"rendered":"

 
\nThere was a saying \u2013 there still is, I guess \u2013 \u201cHappy wife, happy life.\u201d You can translate that through to investment property, too. If you keep a happy tenant, you\u2019re probably going to have a pretty well-maintained investment property. That\u2019s certainly the theme of our next chat, which I\u2019ll be having with Shannon Davis<\/strong> from Metropole Property Strategists and also Image Property in Brisbane.
\n <\/p>\n

Transcript:<\/h4>\n

Kevin:\u00a0 <\/b>There was a saying \u2013 there still is, I guess \u2013 \u201cHappy wife, happy life.\u201d You can translate that through to investment property, too. If you keep a happy tenant, you\u2019re probably going to have a pretty well-maintained investment property. That\u2019s certainly the theme of our next chat, which I\u2019ll be having with Shannon Davis from Metropole Property Strategists and also Image Property in Brisbane.
\nGood day, Shannon. How are you doing?
\nShannon:\u00a0 <\/b>Good day, Kevin.
\nKevin:\u00a0 <\/b>It\u2019s very important to have that good relationship with the tenant. What have you found are the things that tenants really hate that will turn them off?
\nShannon:\u00a0 <\/b>Definitely the biggest one would be poor treatment. I think there is an element of disrespect given to tenants sometimes, that perhaps property managers or real estate professionals feel that they work for the owner and don\u2019t have to treat the tenant with as much respect. That, coupled with unwillingness to resolve issues or making the invisible visible, are the things that really frustrate tenants.
\nKevin:\u00a0 <\/b>Yes. They are treated as second-rate citizens, aren\u2019t they?
\nShannon:\u00a0 <\/b>Oh, definitely. You cannot be a property investor without tenants, so in that respect we need every tenant we can, especially in a rising market right now where we\u2019re losing tenants to buying.
\nKevin:\u00a0 <\/b>I\u2019ve heard tenants complain about things like no feedback, being treated like they\u2019re second-rate citizens. \u201cI make a complaint, and I\u2019m just left hanging. I never hear anything.\u201d
\nShannon:\u00a0 <\/b>Yes, that \u201cleft hanging\u201d is a big one. Being ignored; timely responses. Even if it is taking longer than you need to resolve an issue, we need to keep them in the loop. \u201cThe owner is overseas at the moment. Once I have the response, I\u2019ll be straight back to you,\u201d or if a tradesman is waiting for a part. These are things that need to be explained.
\nKevin:\u00a0 <\/b>Of course, we\u2019ve got an obligation to make sure that the property is well kept and be on top of those maintenance requests and issues, as well, Shannon.
\nShannon:\u00a0 <\/b>Yes. Well-maintained, safe, and secure. Privacy is what they\u2019re after. If they\u2019ve rented a property in a certain state, and through disrepair or maintenance it\u2019s no longer in that state, then they\u2019re expecting \u2013 and they should expect \u2013 the right for that to be repaired. It\u2019s our obligation as owners and therefore the owner\u2019s representatives \u2013property managers \u2013 to fix those things. That\u2019s definitely a bugbear of tenants.
\nKevin:\u00a0 <\/b>You talked earlier about that being left hanging. I\u2019ve been a tenant; I know what it\u2019s like. There\u2019s nothing worse than being kept in the dark when just a simple email sometimes\u2026 You don\u2019t have to make a phone call.
\nShannon:\u00a0 <\/b>No, definitely. An email, a text message, just something to keep them in the loop of where it\u2019s at. They know that they\u2019re being appreciated and their issue is important to us.
\nKevin:\u00a0 <\/b>Another issue that I wanted to quickly talk to you about is rent rises. Is there any legislation saying how much the rent can go up by, and what\u2019s reasonable?
\nShannon:\u00a0 <\/b>They can definitely contest it on a market review. If it was over market review, it could go as far as QCAT or the Administrative Tribunal to have it heard. Rent rises are definitely another complaint of tenants.
\nI think what happens mainly is it\u2019s just sent through the mail \u2013 \u201cHere\u2019s your rent\u201d \u2013 no consultation, no phone call to soften the blow. In some cases, there\u2019s no rapport with the tenant, so instead of the tenant signing back on at an improved rent, which would be in the best interest of the owner, they choose to pack up and go. Now the owner is faced with vacancy and the wear-and-tear that comes with another move-in, and of course, the next tenant might not be as a good character as the one we already had.
\nKevin:\u00a0 <\/b>It\u2019s difficult for a property manager to sit in the middle. Owners can reasonably expect for those rent reviews to happen, but sometimes it\u2019s easier for the property manager just to do nothing.
\nShannon:\u00a0 <\/b>Yes, and just say, \u201cLook, they\u2019re good tenants,\u201d or \u201cIt\u2019s just $10.\u201d There\u2019s nothing really scientific about those processes. A rent review is important. They don\u2019t always go up; you might have bought yourself into an area where there\u2019s such increasing supply that your rent is actually going down in a short-term period. It\u2019s important in those instances especially to try and keep your tenant rather than have them move out, test the market, and be in a lease situation that was worse than the previous one.
\nKevin:\u00a0 <\/b>When we were operating an agency, we had a good-sized rent roll, and one of the things that amazed me was if you don\u2019t treat tenants like tenants \u2013 in other words, treat them like human beings, just be nice to them \u2013 you\u2019d be amazed when you find out sometimes that they\u2019re actually investors themselves. Just because they\u2019re tenants doesn\u2019t mean to say they don\u2019t have property.
\nShannon:\u00a0 <\/b>Exactly. We\u2019re finding that more and more now, where people\u2019s first investment is actually an investment property, not a house or a home. People are getting married later. There are all sorts of reasons as to why that\u2019s happening.
\nI think they\u2019re just chopping their nose off to spite their face. I think win-win is how best outcomes are done. We need a happy tenant in order to get the best solution for owners and the best results.
\nKevin:\u00a0 <\/b>Very good advice. Shannon Davis from Metropole Property and also Image Property Management. Thanks for your time, mate.
\nShannon:\u00a0 <\/b>No worries, Kevin. Any time.<\/p>\n","protected":false},"excerpt":{"rendered":"

  There was a saying \u2013 there still is, I guess \u2013 \u201cHappy wife, happy life.\u201d You can translate that through to investment property, too. If you keep a happy tenant, you\u2019re probably going to have a pretty well-maintained investment property. That\u2019s certainly the theme…<\/p>\n","protected":false},"author":176692471,"featured_media":4755,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_wpcom_ai_launchpad_first_post":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[10,13,25],"tags":[101],"class_list":["post-4754","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kevin-turner-sponsored-channels","category-latest-story","category-sponsored-channels","tag-podcast"],"yoast_head":"\n5 things tenants really hate - Shannon Davis - Realty Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/channels.realty.com.au\/realtytalk\/5-things-tenants-really-hate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 things tenants really hate - Shannon Davis - Realty Talk\" \/>\n<meta property=\"og:description\" content=\"  There was a saying \u2013 there still is, I guess \u2013 \u201cHappy wife, happy life.\u201d You can translate that through to investment property, too. 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