{"id":26782,"date":"2019-11-27T12:00:01","date_gmt":"2019-11-27T01:00:01","guid":{"rendered":"https:\/\/realestatetalk.com.au\/?p=26782"},"modified":"2019-11-27T12:00:01","modified_gmt":"2019-11-27T01:00:01","slug":"how-to-create-customer-experiences-joe-rand","status":"publish","type":"post","link":"https:\/\/channels.realty.com.au\/realtytalk\/how-to-create-customer-experiences-joe-rand\/","title":{"rendered":"How to create customer experiences \u2013 Joe Rand"},"content":{"rendered":"<p>When people think about the real estate industry, they have the impression that it\u2019s either broker or agent centric. But most people don\u2019t realise that about 15 to 20 years ago, the industry started to become more client oriented.<\/p>\n<p>The industry still needs to be focused on an agent\u2019s or broker\u2019s needs, yes, but one of the reasons the real estate industry might be in a bit of a bind right now is that we\u2019ve lost sight of the fact that the ultimate end user of our product are buyers and sellers.<\/p>\n<p>We need to do a better job in giving them a great customer experience.<\/p>\n<p>Joe Rand joins Bernice Ross in this episode of Real Estate Coach to discuss just that. Tune in as he shares his top ten steps on how to provide your agents with great customer experience training.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When people think about the real estate industry, they have the impression that it\u2019s either broker or agent centric. But most people don\u2019t realise that about 15 to 20 years ago, the industry started to become more client oriented. The industry still needs to be&#8230;<\/p>\n","protected":false},"author":176692473,"featured_media":26783,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"video","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[10,11,13,25,29],"tags":[70,130],"class_list":["post-26782","post","type-post","status-publish","format-video","has-post-thumbnail","hentry","category-kevin-turner-sponsored-channels","category-kevin-update","category-latest-story","category-sponsored-channels","category-video","tag-featured","tag-video-2","post_format-post-format-video"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to create customer experiences \u2013 Joe Rand - Realty Talk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/channels.realty.com.au\/realtytalk\/how-to-create-customer-experiences-joe-rand\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to create customer experiences \u2013 Joe Rand - Realty Talk\" \/>\n<meta property=\"og:description\" content=\"When people think about the real estate industry, they have the impression that it\u2019s either broker or agent centric. 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