{"id":21257,"date":"2018-05-31T01:00:07","date_gmt":"2018-05-30T15:00:07","guid":{"rendered":"https:\/\/realestatetalk.com.au\/?p=21257"},"modified":"2018-05-31T01:00:07","modified_gmt":"2018-05-30T15:00:07","slug":"property-deals-done-digitally-lisa-dowie","status":"publish","type":"post","link":"https:\/\/channels.realty.com.au\/realtytalk\/property-deals-done-digitally-lisa-dowie\/","title":{"rendered":"Property deals done digitally \u2013 Lisa Dowie"},"content":{"rendered":"

The name PEXA means Property Exchange Australia. It\u2019s Australia\u2019s online property exchange network. It assists lawyers, conveyancers, and financial institutions to lodge documents with land registries and complete financial settlements electronically. We find out more about PEXA and what\u2019s happening online with conveyancing as we catch up with Lisa Dowie<\/strong>.<\/p>\n

Transcript:<\/strong><\/p>\n

Kevin:<\/strong>\u00a0 I want to talk about PEXA now. The name PEXA means Property Exchange Australia. It\u2019s Australia\u2019s online property exchange network. It assists lawyers, conveyancers, and financial institutions to lodge documents with land registries and complete financial settlements electronically. PEXA was formed in 2010 as an initiative to deliver a single national e-conveyancing solution to the Australian property industry.<\/p>\n

Let\u2019s find out a little bit more about PEXA and what\u2019s happening online with conveyancing. Lisa Dowie, who is PEXA\u2019s Chief Customer Officer, joins me.<\/p>\n

Lisa, good morning and welcome to the show.<\/p>\n

Lisa:<\/strong>\u00a0 Good morning, Kevin. Thanks for having me.<\/p>\n

Kevin:<\/strong>\u00a0 The shift to e-conveyancing, you guys have been around for getting pretty close to a decade now. How is it progressing? Is there more confidence in the marketplace about it?<\/p>\n

Lisa:<\/strong>\u00a0 There certainly is. Yes, we\u2019re really starting to see the momentum shift towards e-conveyancing. Some of the numbers, I think, are quite telling. We\u2019ve now processed over one million transactions on the platform, so I think that gives people a bit of a sense of the scale and the reliability of the platform.<\/p>\n

We have more than 6000 legal and conveyancing firms registered as PEXA members, so again, that really is a large chunk of the market that are now actively on the platform. And about 90% of all refinances are completed on PEXA too, so that really is starting to show that the shift is definitely moving from paper to electronic transactions.<\/p>\n

Kevin:<\/strong>\u00a0 Is this largely being driven by the banks, or are you finding that the solicitors are behind it?<\/p>\n

Lisa:<\/strong>\u00a0 No, it\u2019s definitely a whole of industry shift because the very nature of the transactions being that it involves banks, lawyers, and conveyancers, and also land registry and state revenue offices, those particular transactions really do demand that the whole network works together to make this shift. And that\u2019s really what PEXA has been driving for the last few years.<\/p>\n

Kevin:<\/strong>\u00a0 What\u2019s the difference? I know that e-conveyancing is online, but what\u2019s the basic, core difference between e-conveyancing and the traditional manual process?<\/p>\n

Lisa:<\/strong>\u00a0 It all comes down to really what happens at settlement. Rather than traditionally in the paper world, on the day of settlement, you would have lawyers, conveyancers, and bank representatives meeting up in settlement rooms across Australia.<\/p>\n

They would get together and bring all of their documentation together on that very day, having not seen it before, and then they would hand over bank checks and swap documents and then take those back to their bank or a land registry, for them to be lodged and then eventually processed.<\/p>\n

What PEXA does, it does all of that activity online now. And you get to see a lot more of the preparation, so you get to see a lot more transparency in the lead-up, so any differences or anomalies can be worked out during that process and then once the day of settlement hits, nobody actually has to attend and the file will complete online.<\/p>\n

Kevin:<\/strong>\u00a0 I can understand how it\u2019s a major benefit for solicitors, conveyancers, and financial institutions but the average consumer very rarely attends a settlement anyway. They probably really wouldn\u2019t notice much of a difference, would they?<\/p>\n

Lisa:<\/strong>\u00a0 It depends. For a vendor, they will definitely notice that they would get their funds a lot quicker, so they don\u2019t have to wait for bank checks to clear. And for the purchaser, it\u2019s a great sense of surety in that their name is registered on title within minutes, whereas in the past, that could be a lot longer. They\u2019re the main benefits for our buyers and sellers.<\/p>\n

Kevin:<\/strong>\u00a0 Is this just the start of digitizing the property sector, Lisa, or is this the major part of it?<\/p>\n

Lisa:<\/strong>\u00a0 It\u2019s the major part if you think about your moms and dads buying property, but I think when you look at the whole industry, it\u2019s definitely changing from right at the very beginning of the process from when you first list your property. I know contracts of sale are definitely moving to the digital space, and now settlement is another part of that.<\/p>\n

The next part people are thinking about is what happens post- settlement and what could be more digitized in that space? You hear about drones and getting robots to move your furniture into your house. Who knows what the future looks like further down the track?<\/p>\n

Kevin:<\/strong>\u00a0 Even though, Lisa, PEXA has been around since 2010, as I said at the outset, it is still relatively new technology. What are you learning? Are you having to adapt it at all?<\/p>\n

Lisa:<\/strong>\u00a0 Yes, definitely. The really good thing is now that we do have so many firms registered and using the platform, we really are getting an opportunity to hear from the users themselves about what they would like to see on the platform.<\/p>\n

More and more, we hear that lawyers and conveyancers want to be able to do more on PEXA. They want to be able to do every single transaction type. So, we definitely have a plan to 100% digital for property transactions. That is our initiative that we\u2019re driving, and it was really the original purpose of PEXA to be a national platform and 100% digital.<\/p>\n

So, getting feedback from our members and even small things \u2013 they would like to see the button in a different place, to be able to do different sorts of functionality \u2013 is really a benefit now that we\u2019re tapping into, listening to our members and prescribing changes into the platform based on their feedback.<\/p>\n

Kevin:<\/strong>\u00a0 Just go to the website would be a good start, wouldn\u2019t it? That would tell you a lot about it and maybe give some feedback from that area, Lisa.<\/p>\n

Lisa:<\/strong>\u00a0 Definitely, yes, our website. And we also have an e-conveyancing community. I\u2019m sure if your listeners were to Google \u201ce-conveyancing community PEXA,\u201d that would come up. And that\u2019s where all our members actually are live on there chatting to each other about their PEXA experience in sharing our ideas, asking each other questions, so yes, there\u2019s a wealth of information on there also.<\/p>\n

Kevin:<\/strong>\u00a0 Lisa, thanks so much for your time. The website is PEXA.com.au. Talk to you again soon, Lisa. Thank you.<\/p>\n

Lisa:<\/strong>\u00a0 Great. Thank you, Kevin.<\/p>\n","protected":false},"excerpt":{"rendered":"

The name PEXA means Property Exchange Australia. It\u2019s Australia\u2019s online property exchange network. It assists lawyers, conveyancers, and financial institutions to lodge documents with land registries and complete financial settlements electronically. 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