{"id":13081,"date":"2017-08-10T01:00:26","date_gmt":"2017-08-09T15:00:26","guid":{"rendered":"http:\/\/realestatetalk.com.au\/?p=13081"},"modified":"2017-08-10T01:00:26","modified_gmt":"2017-08-09T15:00:26","slug":"protection-for-new-home-buyers-paul-corn","status":"publish","type":"post","link":"https:\/\/channels.realty.com.au\/realtytalk\/protection-for-new-home-buyers-paul-corn\/","title":{"rendered":"Protection for new home buyers – Paul Corn"},"content":{"rendered":"

Paul Corn<\/strong> is a building inspector but he not just any building inspector.\u00a0 His company \u2013 Handovers.com – will come in and make sure that everything is okay prior to you taking over a property that you\u2019ve just had built. This can be a bit of a minefield, having spoken to many people who have had some real big problems with builders and new buildings and what happens when they eventually move in.
\nTranscript:\u00a0<\/strong>
\nKevin:\u00a0 <\/b>Paul Corn from Handovers.com joins me. Handovers, of course, is a company that will come in and make sure that everything is okay prior to you taking over a property that you\u2019ve just had built. This can be a bit of a minefield, having spoken over the years to a number of people who have had some real big problems with builders and new buildings and what happens when they eventually move in.
\nPaul, from your experience, what do you see are some of the major frustrations people have when they\u2019re dealing with a builder and they\u2019re going to take over a brand new home?
\nPaul:\u00a0 <\/b>Kevin, one of the main things we see is lack of communication from the builder. They get caught in limbo, they don\u2019t know what\u2019s going on, they ask questions. That is the number one that we see.
\nKevin:\u00a0 <\/b>I want to talk to you about how you actually know that you\u2019re getting a good builder, and I guess good builders aren\u2019t necessarily good communicators, which is really what you\u2019re saying. Lack of communication. What are some of the other frustrations?
\nPaul:\u00a0 <\/b>A lot of clients want to go to the site and have a look at their house, and the builder sometimes doesn\u2019t let them do that. But as per their contract, they are entitled to do that.
\nKevin:\u00a0 <\/b>This wanting to go and have a look at the property, even though you have a builder who you\u2019ve engaged and they\u2019re building it for you, it doesn\u2019t become yours until you make that final payment.
\nPaul:\u00a0 <\/b>That\u2019s correct. You have to get permission to enter the job site at any time, and it is in normal business hours.
\nKevin:\u00a0 <\/b>Is that just a safety rule?
\nPaul:\u00a0 <\/b>Safety is the main one but also disrupting trades while they\u2019re working, that sort of thing.
\nKevin:\u00a0 <\/b>Does the same apply with renovations?
\nPaul:\u00a0 <\/b>It depends on if you\u2019re still living in the house. Normally, that area should be locked off. Yes, it\u2019s all to do with workplace health and safety.
\nKevin:\u00a0 <\/b>As well as safety, I imagine there are other risks as well, like materials being taken. I imagine this would happen quite often on building sites as well, materials and tools that just go missing. I\u2019d imagine builders would be pretty concerned about that.
\nPaul:\u00a0 <\/b>Yes, theft is a big thing. A lot of people treat building sites like a Bunnings Hardware: they just take what they want.
\nKevin:\u00a0 <\/b>Without the checkout.
\nPaul:\u00a0 <\/b>Yes, that\u2019s it.
\nKevin:\u00a0 <\/b>That\u2019s terrible.
\nHow do you know that you\u2019re getting a good builder, Paul?
\nPaul:\u00a0 <\/b>Research. <\/b>You have to do your research. I always recommend that if you see a house being built by the builder you want to go with, and if you can go and knock on their door and ask what their experience is like, you can\u2019t beat research. It is the main way to find out how a builder is.
\nKevin:\u00a0 <\/b>Research, and also talking to people who have had that builder, do you think?
\nPaul:\u00a0 <\/b>Yes, word of mouth. The best advertising for anybody in our business is word of mouth. But saying that, Kevin, the supervisor is the person who builds your house. If the builder has a good supervisor, then you\u2019ll get a good house.
\nKevin:\u00a0 <\/b>Yes, that\u2019s a really good point. The name out the front doesn\u2019t matter.
\nTell me about supervisors. What is their role?
\nPaul:\u00a0 <\/b>Exactly what they\u2019re called, supervising. They need to supervise, they need to forward plan, they need to control the job. Their job is to control the quality of that house. We see some shockers, but the worst part is we meet supervisors who haven\u2019t come through the industry. I met a guy the other day and asked him his background. His background was banking. Now, no disrespect\u2026
\nKevin:\u00a0 <\/b>Nothing wrong with that, but how long had he been in the building trade?
\nPaul:\u00a0 <\/b>Three months.
\nKevin:\u00a0 <\/b>Wouldn\u2019t it be better to get supervisors who have practical, on-the-ground experience? You as an example, you have good background, you have good experience of the building trade.
\nPaul:\u00a0 <\/b>Yes.
\nKevin:\u00a0 <\/b>If it\u2019s that important, why aren\u2019t they the highest skilled person on the building site?
\nPaul:\u00a0 <\/b>Honestly, I don\u2019t know. I\u2019ve met a tiler who was a supervisor. Once again, no disrespect to tilers, but he wouldn\u2019t know anything about the framework of that house.
\nKevin:\u00a0 <\/b>That\u2019s right. The thing that scares me is that when you get to a building, there\u2019s lots of stuff you can\u2019t see behind. We had an experience recently with someone who was on the show. He\u2019d had some frustrations with the building company. He and his son had a lot of complications, and a lot of the stuff was actually hidden where you couldn\u2019t see. That scares the hell out of me.
\nPaul:\u00a0 <\/b>When we do our inspection, we\u2019re looking at the finished product, so everything once again is hidden. But you hope that the builder\u2019s certifier or the engineer who certifies the slab, the frame, the roof trusses, all that is doing the right thing by the industry.
\nKevin:\u00a0 <\/b>In the event that you have a successful claim against a builder, how much liability does the inspector carry? Is he liable? Does he have to have any professional insurance to cover it?
\nPaul:\u00a0 <\/b>No, that\u2019s under the builder\u2019s umbrella. He\u2019s working for that builder, so the builder is responsible. They\u2019re the ones who carry the can.
\nKevin:\u00a0 <\/b>What\u2019s the difference between them and a certifier?
\nPaul:\u00a0 <\/b>The certifier is more highly trained. He probably does a university degree to become a certifier.
\nKevin:\u00a0 <\/b>Who does he work for?
\nPaul:\u00a0 <\/b>The certifier is independent. He works independently. He\u2019s probably engaged by that builder to say, \u201cYes, it\u2019s okay to pour the concrete,\u201d or \u201cIt\u2019s okay to sheet the walls.\u201d
\nKevin:\u00a0 <\/b>Is the inspector on site the whole time?
\nPaul:\u00a0 <\/b>The supervisor?
\nKevin:\u00a0 <\/b>The supervisor, sorry.
\nPaul:\u00a0 <\/b>In today\u2019s world, no, because he might have anything from 20 to 60 jobs. Now, any building company that gives a supervisor 60 jobs is nuts because they can\u2019t do it.
\nKevin:\u00a0 <\/b>So, you have the supervisor, but then you have got the certifier. At what point does the certifier come in?
\nPaul:\u00a0 <\/b>We\u2019ve got the slab, the framer puts the frame up, puts the roof on, then they come in and have a look at the frame, and it has to be certified. You have to get the okay to sheet that house with the gyprock, and that keeps the process going. You can\u2019t go any further until the frame has been given the tick of approval by the certifier.
\nKevin:\u00a0 <\/b>So, all the way along the line the builder is the one who carries the can. He\u2019s responsible. If anything goes wrong, they would sue him not the\u2026?
\nPaul:\u00a0 <\/b>Well, they\u2019d probably work their way backwards. You would start with the builder and then to the certifier.
\nKevin:\u00a0 <\/b>So you could actually sue the certifier.
\nPaul:\u00a0 <\/b>If they put something through that\u2019s not right, I\u2019m sure they\u2019re in the firing line.
\nKevin:\u00a0 <\/b>Do they have insurance to cover them for that?
\nPaul:\u00a0 <\/b>Yes, they would have to have that.
\nKevin:\u00a0 <\/b>Okay. I\u2019m just trying to track through the areas of responsibility here, because if you have a problem with a property and you have your builder, that\u2019s a minefield of people who are involved in it.
\nAt what point does someone engage with you and your business? Are you willing to get involved and oversee a lot of the project?
\nPaul:\u00a0 <\/b>We are licensed builders. My company is licensed, but we can\u2019t give any certification information.
\nKevin:\u00a0 <\/b>No, but you could give some advice.
\nPaul:\u00a0 <\/b>We can give advice. We can ask questions. If we see, let\u2019s say, a bracing ply that\u2019s not correctly nailed, I can ask the question \u201cIs this bracing ply nailed as per the code?\u201d But I can\u2019t put in writing that it\u2019s not nailed as per code.
\nKevin:\u00a0 <\/b>But you\u2019d see it and know that it\u2019s there.
\nPaul:\u00a0 <\/b>Yes, we see it.
\nKevin:\u00a0 <\/b>If I were building a property, I\u2019d want to get someone like you to help me with that process, because I know that we have certifiers and all those, but I\u2019ve seen a lot of this come unstuck too.
\nPaul:\u00a0 <\/b>Yes. The building bush telegraph is very good and you hear all the rumors of what\u2019s going on. But yes, the certifier is responsible, and if he gets it wrong, then it\u2019s his responsibility.
\nKevin:\u00a0 <\/b>Okay. We\u2019re going to take a break. My guest is Paul Corn from Handovers.com. You can go and check out that website if you\u2019d like to know more about how they work.
\n <\/p>\n","protected":false},"excerpt":{"rendered":"

Paul Corn is a building inspector but he not just any building inspector.\u00a0 His company \u2013 Handovers.com – will come in and make sure that everything is okay prior to you taking over a property that you\u2019ve just had built. 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